Obnoxious Passholder Behavior
As an Annual Passholder and Parent of a Cast Member some things that are bothering me and other AP's in discussion groups. A hot topic is how our fellow AP's are acting. Most passholders are nice, but the rude behavior is saddening.
I worked as a cashier at Target at 17, and before I became a stay at home parent, I had been working as a manager in retail. Most of my adult life I handled rude people at work. Once someone has decided they are unhappy, it's tough to make them happy. Sometimes even the most helpful worker's accused of rudeness.
Many people are complaining online in passholder groups about cast members. Most stories make the AP look bad. Other passholders will dive in and troll them.
I've had plenty of practice dealing with negativity. I try my hardest not to pass judgement. In all honesty, even I've been rude before too. We are all guilty of being rude at least once.
The thing is when we interact a Cast Member we forget we don’t know them in real life. What we perceive as a rude tone of voice could be their actual voice.
I notice people who think the Cast Member is at fault was the one being rude. When someone's offended, they can overreact.
A small fraction of people feel a sense of entitlement at Disney because the trip or pass can be expensive.
We all pay admission though so no one's entitled to special treatment. If you special treatment hire a guide for the day.
I've seen children not tall enough to go for a ride and Cast Member trying to explain this the parent says, but I’m a passholder let my child on. A woman got mad at a Space Mountain Cast Member when she told her that her child was not tall enough to ride. The woman picked up her child and ignored the Cast Member and went through the queue. The child was about three. When the mother tried to get through the second checkpoint, she's told once again your child cannot ride.
People spew the line I’m a passholder as a validation to get what they want. If they run out of something they use the passholder line as if that will make the item appear.
If something like an attraction or restaurant is closing people use the pass as a bargaining chip. Like, they won't renew the pass or will complain if they do not get what they want.
On rides. The ride ran out of FastPasses? But I am a passholder get me one. I have to get off? Can I go around once more? I'm a passholder.
The phrase becomes a threat. An annual pass does not grant you exclusive rights. A Cast Member is not fearful of reprisals because of a complaint but a complaint from an annual passholder.
This has to stop. Stop using your pass as a status symbol. Most people do not care what kind of pass you or you paid in full.
I do not care if I make people mad. Spend enough time at Disney you see behavior like this often. Some Disney bloggers need to stick their neck out and focus on issues no one discusses.
People expect Disney Bloggers and Vloggers always to be positive, but the fact is we are human too, and we get annoyed.
As passholders take for granted we are privileged to go to Disney almost whenever we want and get exclusive perks a few times a year. Having a pass does not mean you get to do whatever you want.
This behavior does not occur at Knotts Berry Farm at all. I do not hear these stories about Knott's. This is a Disney issue.
On a side note many times in conversation I was told that many people are screaming on rides the Haunted Mansion elevator. It's rude. People yell just to be annoying. It's worth mentioning. Because I board these rides with a Fastpass, many of the screamers are AP's because they scan their passes before mine. In the Haunted Mansion, it's easy to spot an AP because they line up in front of the other elevator door and scream when the scream happens on the ride. I wish people would stop doing this. They scare the kids, and it's annoying. It is not funny or cool just cut it out.
I dislike being negative. So if you want to read a unique and positive perspective on the crowds read my post on the plus side of the crowds. You can read my post about that here.
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