But I Am A Pass Holder!
As an Annual Passholder and the Parent of a Cast member, there are a few things that are bothering me and other AP's lately in discussion groups, and that is how our fellow AP's are acting.
For the most part, many pass holders are very nice, but the increasingly rude behavior is saddening.
I started working as a cashier at Target at 17, and before I became a stay at home parent, I had been working as a manager in retail. I have seen and heard it all. I had a customers husband try to punch me for not taking back used shoes. I had someone return underwear and not tell me there was soiled underwear in the bottom of the return bag. I have horror stories.
I am good at customer service because of my experience in management. I have observed that many negative experiences are usually due to a misunderstanding. That once someone has decided they are unhappy, it will be tough to make them happy. So sometimes even the most helpful worker will be accused of being rude.
There are a lot of people complaining online in pass holder groups about cast members lately. Most of the stories though make the AP look like they are in the wrong, and they cannot even see that. Other pass holders will jump in and troll them.
I've had a lot of experience in dealing with negativity, and that’s why I am going to start us out with that when I say some of these things it’s not coming from a place of me judging.
In all honesty, I've been rude before too. We all have.
The thing is when we interact a Cast Member we forget we don’t know that person personally. What we perceive as a rude tone of voice could be their actual voice.
I have also noticed a lot of people who think they were treated poorly actually were the one being rude. When someone is already offended, they can overreact.
Some people feel a sense of entitlement when they are at Disney because the trip or pass can be expensive.
We all pay admission though so no one is entitled to special treatment. If you want that, then hire a guide for the day.
I have seen children not tall enough to go for a ride and Cast Member trying to explain this the parent says, but I’m a pass holder let my child on. I saw a lady get mad at a Space Mountain Cast Member when she told her that her child was not tall enough to ride. The woman picked up her child and ignored the Cast Member and went through the queue. The child was three at the oldest and when she went through to the second checkpoint where she heard the same thing.
I often hear people spew the line I’m a pass holder as a validation to get what they want. If they run out of something, they say I am a pass holder as if that will make the item magically appear.
If something like an attraction or restaurant is closing, they will say you have to keep it open for me because I am a pass holder.
The ride ran out of Fastpasses? But I am a pass holder get me one.
Do I have to get off the ride can I go around once more? I'm a pass holder.
I hear the phrase used as if it means anything. Used as a threat. Being a pass holder does not grant you exclusive rights. It will not make a Cast Member fearful of reprisals because it was not only a complaint but a complaint from an annual pass holder.
It has to stop. Stop using your pass as a status symbol. Most people do not care what kind of pass you have or how you pay for it.
I do not care if I make people mad. It has to be said. If you go to Disney enough, you see behavior like this all the time. It's time that some of the Disney bloggers stick their neck out and start focusing on some of the issues no one discusses.
People expect Disney Bloggers and Vloggers always to be positive, but the fact is we are human too, and we get annoyed also. If we have the platform to draw attention to it, then we should.
Hopefully, I did not offend you but we pass holders take for granted we are very privileged to be able to go to Disney almost whenever we want and get exclusive perks a few times a year. Having a pass does not mean you get to do whatever you want.
I do not see this behavior at Knotts Berry Farm at all. I do not hear these stories about Knott's at all. So it goes to show that this is a Disney issue.
On a side note, it has been relayed to me many times in conversation that a lot of people are screaming on rides especially the Haunted Mansion elevator. It's rude. Personally, I've heard people purposely yell just to be annoying. Its worth mentioning as well. Because I board these rides with a Fastpass, I have noticed many of the screamers are AP's because they scan their passes before mine. Especially in the Haunted Mansion its easy to spot an AP because they line up in front of the other elevator door and start screaming when the scream happens on the ride. I wish people would stop doing this. They scare the kids, and it's annoying. It is not funny or cool just cut it out.